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In a new meta-analysis, in collaboration with the University of Bern, we investigated the effect of personal therapeutic contact on the efficacy of internet-based interventions in the treatment of depression symptoms. Results supporting the effect of personal contact prior to intervention commencement (in a diagnostic session for instance) are of particular interest. Findings from this study contribute to ongoing discussions about the role of (un)supported digital interventions in the mental health care of individuals with depression symptoms.